Terms. The rules of the road.

Mule Digital is a small digital studio operating across the United States, Belgium, and the Netherlands. For active client engagements, a separate Master Services Agreement governs the work, these site terms do not.

This is our marketing site. It contains information about our services, our team, our pricing, and our journal. Nothing on it is a binding offer or contract, pricing on the site is indicative and final pricing is quoted in writing per project.

These terms apply when you subscribe to a monthly Care Plan (Tend, Grow, or Lead). You accept them at checkout — Stripe records the acceptance.

• $0 down, 12-month initial term. We build your site with no upfront fee; the first 12 monthly payments carry the build cost. After 12 months the plan converts to month-to-month and you can cancel any month.
• Owner-of-record from day one. Your code, domain, and hosting account are registered in your name from the first week — never ours. The subscription bills for work, never for access.
• Leaving early.Cancel during the initial term and you settle the remaining build value — the part of the build your monthly payments haven’t covered yet. We walk through the exact number together; there is never a fee for access, and the site keeps running either way.
• What’s included. The scope of each plan is the list published on the pricing page at the time you subscribe. Social media management is a paid add-on, priced per scope.
• Missed payments. If a payment fails we retry and let you know. Ongoing work pauses until the plan is current — but your site never goes offline over a billing problem.
• Automatic renewal. Plans bill your card monthly and renew automatically until you cancel. The price, the monthly cadence, and the 12-month initial term are shown before checkout and again on the payment page.
• How to cancel. After the initial term, cancel any time from the billing page in your client portal — one click, effective at the end of the paid month, no conversation required (though we’ll happily have one). During the initial term, message us from the portal or email info@mule-digital.com and we settle the remaining build value together.
• Refunds.Monthly fees pay for that month’s work, so months already billed aren’t refunded. Canceling stops all future billing. For one-time projects, amounts paid for work not yet performed are refundable; delivered work isn’t.
• One-time projects. Custom builds (websites, brand systems, dashboards, software, ad campaigns) are quoted per brief and governed by the quote plus these terms. You own the delivered work; the owner-of-record promise applies the same way.

Don't:

• Scrape, copy, or republish content from this site without permission
• Reverse-engineer, probe, or attempt to compromise the site or its infrastructure
• Use the contact forms for spam, recruiting, or unrelated solicitation
• Impersonate Mule Digital, our team members, or our clients

We reserve the right to block any IP or address that violates this. We monitor our forms for abuse.

Site content, copy, photography, video, illustrations, brand marks, and the source code of this site, belongs to Mule Digital. You may quote our blog posts with attribution and a link back, but please don't republish in full.

Client work shipped to clients (websites, brand identities, content) belongs to the client per the engagement contract. The case studies on this site reference client work with permission and any client trademarks remain the property of their respective owners.

This site uses Formspree (form intake), Vercel (hosting and analytics), and Google Fonts (typography). When you submit a form, your data passes through Formspree on its way to us, see their privacy policy for their handling. See our privacy notice for the full list.

This site is provided "as is". We try to keep it accurate, fast, and online, but we make no warranty that it will be uninterrupted, error-free, or fit for any specific purpose. Information here is general and shouldn't be treated as professional advice for your specific business situation. Talk to us directly for that.

To the maximum extent permitted by law, Mule Digital and its team are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this site. Direct liability, where applicable, is capped at €100, this is a marketing site, not a billable service.

This site links to third-party sites (clients, social platforms, blog references). We don't control them and aren't responsible for their content, privacy practices, or availability.

We may update these terms. The "last updated" date at the top reflects the current version. Continued use of the site after changes means you accept them.

These terms are governed by Belgian law. Disputes go to the courts of Antwerp, Belgium, though we'd much rather just talk it out over email first.

Questions about these terms, info@mule-digital.com.