06 / FAQ

Asked & answered.

Everything we get asked about Mule Digital — services, pricing, the V1 product, and the Students program.

1.0 / Categories

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2.0 / Top 10

The questions we hear most.

01 How long does a website project take? +
Most websites ship in two to six weeks, depending on tier and scope. Starter Presence (one to three pages) is usually live in two to three weeks. The Brand + Site tier and Full Suite engagements run four to six weeks because they include branding, content writing, and SEO setup. Timeline starts the day we receive the project deposit and your first round of materials.
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02 Do I own everything you build? +
Yes. The website code, the branding, the content — all of it is yours. We hand off full source files (Figma, code repository, written content) at the end of every project. No proprietary CMS lock-in, no licensing on creative assets, no monthly fee just to keep your site online.
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03 What about ongoing support after launch? +
Light retainers are available from $99/month and cover analytics review, small monthly polish, content updates, and being reachable when something breaks. Full Suite includes the first 90 days of retainer at no extra cost. You can cancel a retainer any month with no penalty — we don't lock anyone in.
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04 Is Mule V1 actually live, or is this a beta? +
V1 is complete and every feature on the marketing page is working. The web chat widget and webhook channel are live today. Email, SMS, WhatsApp, Messenger, Instagram, and Telegram come online as those provider accounts get set up.
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05 How does Mule V1 pricing work? +
No free tier. No free trial. Sign up, pick a plan, and complete a 5-minute intake form. Three monthly tiers: $699 (Core, 1 agent), $1,499 (Pro, 3 agents), $2,999 (Scale, unlimited agents). Toll-free SMS is a separate $600 setup plus $50/month. Hit your reply cap and you can upgrade plans mid-cycle to add more capacity.
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06 Will the AI make stuff up? +
The agent only answers from documents you've given it — your pricing, your service area, your hours. When a question lands outside what it knows, it says so and pings your team. It doesn't guess.
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07 How much does a website cost for a small-town business? +
Our work starts at $799 for a Starter Presence site (one to three pages, fully responsive, basic SEO). Branded sites with content writing land in the $2,500–$5,000 range. A full-suite engagement with branding, copy, and 90 days of retainer is typically $7,500–$12,000. No hidden fees and no monthly subscription just to keep your site online.
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08 How do I contact Mule Digital? +
Email info@mule-digital.com or fill in the brief at mule-digital.com/project. We write back personally, usually within one business day. For a real conversation, the project brief is the better starting point — it gives us enough context to give you a useful first reply.
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09 What is the Mule Digital Students program? +
A learning space for teens and young adults who want to start a business, build a brand, and stand out online — using the tools professionals actually use. Coming soon. We'll teach the skills that small businesses pay agencies for, in a format young people can actually finish.
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Didn't find what you needed?

Email us at info@mule-digital.com or send a brief at mule-digital.com/project. We write back personally, usually within one business day.

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