Question 1

Is Mule V1 actually live, or is this a beta?

Accepted Answer

V1 is complete and every feature on the marketing page is working. The web chat widget and webhook channel are live today. Email, SMS, WhatsApp, Messenger, Instagram, and Telegram come online as those provider accounts get set up.

Question 2

How does Mule V1 pricing work?

Accepted Answer

No free tier. No free trial. Sign up, pick a plan, and complete a 5-minute intake form. Three monthly tiers: $699 (Core, 1 agent), $1,499 (Pro, 3 agents), $2,999 (Scale, unlimited agents). Toll-free SMS is a separate $600 setup plus $50/month. Hit your reply cap and you can upgrade plans mid-cycle to add more capacity.

Question 3

Will the AI make stuff up?

Accepted Answer

The agent only answers from documents you've given it — your pricing, your service area, your hours. When a question lands outside what it knows, it says so and pings your team. It doesn't guess.

Question 4

What's the technical stack? (For the technical buyer.)

Accepted Answer

Built end-to-end on Vercel. Next.js and React on the front end, Postgres for data, the best available AI models with automatic fallback and zero data retention. Workflows are crash-safe — if anything fails mid-conversation, it picks back up where it left off.

Question 5

Can my team take over a conversation from the AI agent?

Accepted Answer

Yes — that's the whole point. Every conversation shows clearly which replies came from the AI and which came from your team. When the agent flags something for human attention, anyone on your team can step in with the full conversation history visible.

Question 6

Does Mule V1 support GDPR, audit logs, and data portability?

Accepted Answer

GDPR data export and erasure are built in for any contact. Every meaningful action is logged so you can pull a full record for compliance. Workspace-level data erase on request. Your data is kept separate from every other workspace.

Question 7

Why is Mule V1 text-only? No voice or video?

Accepted Answer

Text is where most leads actually first reach out. We'd rather ship the text experience excellently than half-build voice and video on top.

Question 8

How is my data kept separate from other businesses?

Accepted Answer

Every workspace gets its own walled-off space. Your data is never readable from another workspace, ever. We never use your conversations to train any AI model.

Question 9

What about spam, abuse, and security?

Accepted Answer

Built-in rate limits stop bots. The agent automatically catches abusive messages, off-topic stuff, and personal info that shouldn't be there. Every action your team takes is logged for compliance.

Mule¹ V1

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