0.0 / Software · AI customer response
Live · Web widget + webhook
Built by Mule

Mule¹V1Live

Text-only AI customer response for service businesses. A unified inbox across every channel — answered by your own AI agent, on your own knowledge base, with the human handoff built in.

Built forService businesses
Channels liveWeb widget · Webhook
PricingFrom $699 / mo
StatusLive · accepting workspaces
Sign up → Log in
1.0 / Pricing

Three plans. No free tier. No free trial.

1.1 / Core
$699/mo

For a single agent shipping fast on the live channels.

  • AI replies / month5,000
  • Agents1
  • Team users3
  • ChannelsWeb · Webhook
  • Knowledge base✓
  • Lead scoring + campaigns✓
  • Audit log + GDPR✓
  • Industry starter pack✓
  • Priority setup—
  • Overage$0.04 / reply
Book a setup call →
1.2 / Pro · most popular
$1,499/mo

For teams with multiple agents and full-channel rollout.

  • AI replies / month20,000
  • Agents3
  • Team users10
  • ChannelsAll channels
  • Knowledge base✓
  • Lead scoring + campaigns✓
  • Audit log + GDPR✓
  • Industry starter pack✓
  • Priority setup✓
  • Overage$0.04 / reply
Book a setup call →
1.3 / Scale
$2,999/mo

For multi-location operators and high-volume practices.

  • AI replies / month75,000
  • AgentsUnlimited
  • Team usersUnlimited
  • ChannelsAll channels
  • Knowledge base✓
  • Lead scoring + campaigns✓
  • Audit log + GDPR✓
  • Industry starter packCustom
  • Priority setup✓
  • Overage$0.04 / reply
Book a setup call →
Annual: 2 months free — pay 10, get 12. Quoted per workspace · Billed monthly unless annual.
1.5 / Preview · Workspace dashboard Mule V1 · Build #0142 · Live data
01 Dashboard 02 Inbox 03 Agents 04 CRM 05 Reports
v1.0.42 · Acme HVAC
Replies today 342 ↗ +18% vs yest.
Avg response 1.4m ↘ −23% (faster)
Resolution rate 74% ↗ +5 pts
Pipeline added $12.3k ↗ +34% MoM
Reply volume — last 24h
00:0006:0012:0018:00now
Pipeline by stage
Lead
24
Prospect
12
Customer
18
Won (mo)
9
Live alerts · 3
High intent 2m ago
Sarah K. — Furnace estimate, score 74, asking for same-week slot.
Volume spike 14m ago
Inbound traffic 3.2× weekly average. 12 unanswered < 5 min.
Knowledge gap 1h ago
Agent stalled on "warranty terms" — fired 4× this week.
Recent activity
Sarah K. Furnace estimate — needs same-week slot
74 Web
Martin R. Asking about commercial AC service
52 Web
Linda B. Asked to speak with a human — escalated
88 Web
+1 414 555… Snoozed · 2h · "Got the quote, will…"
61 SMS
2.0 / Why

Most leads die in the first ten minutes.

2.1 / Reason

The desk is empty.

Service businesses — HVAC, real estate, med spas, law firms, dental, gyms, mortgage, auto, insurance, roofing — bleed pipeline because nobody's at the desk when a prospect first reaches out.

2.2 / Reason

Generic chatbots can't qualify.

Off-the-shelf bots don't know your pricing, your service area, or your booking windows. They frustrate prospects, and the lead is gone before a human ever sees it.

2.3 / Reason

The handoff is the whole game.

An AI that answers everything is a liability. The fix is an agent that knows your business, replies in your voice, qualifies the lead — and hands it to your team the moment it actually matters.

3.0 / Modules

Three modules. Built to talk to each other from day one.

3.1 / Inbox

Unified Inbox

Every lead, every channel, in one stream. Web widget and webhook live today. SMS, email, WhatsApp, Messenger, Instagram, and Telegram on the roadmap.

  • 3.1.1Status, snooze presets, assignment, AI-vs-human reply distinction.
  • 3.1.2Full safety + retrieval metadata visible per turn — see exactly why the agent answered the way it did.
  • 3.1.3Keyboard navigation: j/k to move, c/s/r/o for close, snooze, reply, open.
  • 3.1.4Per-route rate limiting, token-based widget + webhook auth, SSRF-blocked outbound fetches.
3.1 / Inbox · Acme HVAC12 open · 3 unassigned
Sarah K.Need a furnace estimate this week…
Web
Martin R.Do you handle commercial AC?
Web
+1 414 555…Snoozed · 2h · got the quote…
SMS
Linda B.Escalated — speak to a human
Web
3.2 / Agent

Your Agent

Per-workspace AI personas tuned to tone, response length, allowed/blocked topics, and escalation triggers. Frontier models routed through a unified gateway, grounded in your own knowledge base.

  • 3.2.1Knowledge base — paste a doc or bulk-upload a folder. Automatic chunking, vector retrieval (top-5 closest match), graceful degradation if retrieval is offline.
  • 3.2.2Built-in safety pipeline: inbound escalation (refund, "speak to human", complaints), inbound block list, outbound block + automatic PII redaction.
  • 3.2.3Site-scrape agent seeder — paste a URL, get a tuned agent. Plus 5 industry starter packs.
  • 3.2.4Frontier models with automatic fallback and zero data retention, 1536-dim embeddings, cosine similarity.
3.2 / Agent · Acme HVACLive · 5 docs cited
Personav3.2
Acme HVAC — service triage agent
ToneDirect · friendly · midwest
LengthShort · 2 sentences max
AllowedService area · pricing · booking
Escalate"refund" · "manager" · complaint
Knowledge12 docs · 187 chunks indexed
3.3 / CRM

Becomes a CRM as it works.

Every conversation builds a contact. Lifecycle stages, lead scoring, drag-to-stage pipeline view, and durable campaigns that survive crashes mid-flight.

  • 3.3.1Contacts with search, tags, lifecycle filter, lead-score buckets, profile pages, AI profile rollup, contact merge for duplicates.
  • 3.3.2Lead scoring rule engine: lifecycle-is, message-count-≥, phrase-match, has-tag — with cooldown windows so rules don't double-fire.
  • 3.3.3Linear step-builder for campaigns (message → wait → message), durable execution, retry-on-failure, per-step analytics.
  • 3.3.4Per-contact GDPR export and erasure, full workspace audit log + NDJSON dump for compliance.
3.3 / Pipeline · Acme HVAC74 contacts · 12 leads
Lead
Sarah K. · FurnaceScore 74 · Web
Martin R. · ACScore 52 · Web
Prospect
Linda B. · EstimateScore 88 · Escalated
Customer
Acme Bldg LLCActive · retainer
J. SchmidtWon · 2d ago
4.0 / Workflow

From inbound message to qualified lead — in under a minute.

4.1 / Arrive
01·

Lead arrives.

A prospect messages on your widget, SMS, or any HTTP-speaking channel. Captured in real time.

4.2 / Reply
02·

Agent answers.

Your tuned AI replies in your voice, grounded in your KB. Cites the docs it pulled from.

4.3 / Qualify
03·

Lead is scored.

Rule engine fires on intent, phrase match, message count. Score updates live in the CRM.

4.4 / Flag
04·

Safety pipeline.

Escalation triggers, block list, PII redaction. Off-topic and abusive get caught before they hit your team.

4.5 / Hand off
05·

Human takes over.

The moment it matters, the agent steps aside and a real person picks up — with the full thread context.

5.0 / Built for

Service businesses that bleed pipeline because nobody's at the desk.

If your sales depend on responding fast, V1 was built for you.

Mule V1 is text-only by design. No voice, no video, no audio. Just the channels where leads actually arrive — and an agent that knows your business well enough to qualify them before a human ever reads a message.

Single-tenant per workspace. Row-level isolation on every table. Built to feel like a precision instrument, not a SaaS.

5.1HVAC, plumbing, electrical, roofing.
5.2Real estate, mortgage, title, property management.
5.3Med spas, dental, chiropractic, aesthetic clinics.
5.4Law firms, professional services, accounting.
5.5Auto sales, repair, rental, dealership service.
5.6Gyms, fitness studios, personal training.
5.7Insurance brokers and agencies.
6.0 / Questions

Asked & answered.

6.1 Is V1 actually live, or is this a beta? +
V1 is complete on the solo-shippable surface — every feature on the page is working in code. The web widget and webhook channel are live today. Email, SMS, WhatsApp, Messenger, Instagram, and Telegram are gated on provider account provisioning (Resend, Telnyx, Meta, Telegram) and ship as those accounts come online.
6.2 How does pricing actually work? +
No free tier. No free trial. Onboarding is a 30-minute setup call where we wire up your agent, ingest your knowledge base, and ship the widget snippet on the same call. Three monthly tiers: $699 (Core), $1,499 (Pro), $2,999 (Scale). Annual unlocks two months free — pay 10, get 12. Overage is $0.04 per reply.
6.3 Will the AI hallucinate or go off-topic? +
The agent is grounded in your knowledge base via vector retrieval — top-5 closest passages at runtime, with cosine similarity on 1536-dim embeddings. There's an inbound escalation list, an inbound block list, an outbound block list, and automatic PII redaction. If retrieval is offline, the agent falls back gracefully rather than fabricating.
6.4 What's the stack? (For the technical buyer.) +
Built on Vercel infrastructure end to end. Next.js 16 App Router, React 19. Supabase (Postgres + Auth + Realtime + Storage) with row-level security on every workspace-scoped table. Drizzle ORM. Frontier AI models routed through a unified gateway with observability, automatic fallback, and zero data retention. pgvector for retrieval. Durable workflow execution that survives crashes mid-flight.
6.5 Can my team take over a conversation from the AI? +
Yes — that's the whole point. Every conversation has AI-vs-human reply distinction visible in the inbox, with snooze presets, assignment, and full safety/retrieval metadata per turn. When the agent escalates, a human can step in seamlessly with full thread context.
6.6 GDPR, audit logs, data portability? +
Per-contact GDPR data export and erasure are built in. Every meaningful action — who replied, what scored, whose data was exported — is logged. Owner and admin can pull a full NDJSON dump of the audit log for compliance. Workspace-level erase on demand. Row-level isolation between workspaces.
6.7 Why text-only? No voice or video? +
By design. V1 is built around the channels where leads actually first arrive — text. Voice and video introduce complexity that doesn't move the needle on the core problem (leads dying in the first ten minutes). We'd rather ship the text surface excellently than half-ship more channels.
7.0 / Get started

Onboarding is a 30-minute call.

7.1 / Setup call · 30 minutes No commitment until your agent is live

One call. Your agent ships the same day.

We wire up your agent's persona, ingest your knowledge base, and ship the widget snippet — all on the same 30-minute call. You watch your inbox light up before we hang up.

7.2.1 Agent configuration Tone, length, allowed/blocked topics, escalation triggers — tuned to your business in real time.
7.2.2 Knowledge ingest Paste a URL, drop in your policy docs, FAQs, pricing sheets. We index everything during the call.
7.2.3 Live widget Web widget snippet shipped at the end of the call. SMS / email / WhatsApp / Messenger / IG / Telegram as your accounts provision.
Sign up → Log in